For customers

Delivery and pickup

The easiest way is to pick up your passport from one of our partners on the route. We post it only when pickup is not possible.

Pickup from partners

The main option. Partner addresses and opening hours are on the Get a passport page and the city pages. Most points are in Tashkent.

Once your order is confirmed, the partner keeps it for you for 3 days. Pay in cash or by transfer on pickup.

Post within Uzbekistan

We send orders by Uzbek post (Uzpost or EMS) to any city in the country.

  • The buyer pays postage at the postal rate. We tell you the amount when confirming the order.
  • We ship within 2 working days after payment. Transit time depends on the post, usually 3 to 7 days.
  • We send you a tracking number.

Delivery to your hotel

In Tashkent we can bring the order to your hotel by arrangement. Cost and time are agreed when the order is confirmed.

Other countries

We do not ship abroad yet. If you have already left Uzbekistan, message us and we will see how we can help.

Check on receipt

Check the item and the seal sticker on the packaging when you receive it. If something is wrong, tell the partner or us right away.

Last updated: 20.10.2026